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Community Guidelines

RINK RATER Community Guidelines Rater Nation LLC Effective Date: 10.26 Contact: legal@rinkrater.com

  1. Why We're Here - Rink Rater exists to better inform hockey families about what they're can expect

Before driving a few hours to a new rink — Is there a Pro Shop, whether there's a snack bar, how cold the rink really is, and everything in between. Every review, tip, and rink suggestion on this platform comes from real people in the hockey community, and that's what makes it valuable. These Guidelines explain what we expect from everyone who uses Rink Rater, so the platform stays trustworthy, useful, and welcoming for every hockey family who visits it — from pee-wee to AAA. These Guidelines work alongside our Terms of Service, which they do not replace. If anything here conflicts with the Terms of Service, the Terms of Service govern.

  1. What Makes a Good Review

2.1 Do ✓ Write about a rink you have personally visited. ✓ Share specific, useful details — locker room conditions, parking, concessions, ice quality, seating, temperature, anything another hockey family would want to know. ✓ Be honest, even when the review is critical. Constructive, specific criticism helps everyone, including the rink. ✓ Update or delete your own review if circumstances change — for example, if a rink renovates its locker rooms.

2.2 Don't ✕ Submit a review for a rink you haven't actually visited. ✕ Write a review on behalf of someone else, or ask someone else to write one on your behalf without disclosing that. ✕ Accept payment, discounts, free ice time, or any other compensation from a rink or rink employee in exchange for a review.✕ Include another person's full name, phone number, or other private information in a review. ✕ Use a review to promote an unrelated business, product, or service.

  1. Respecting Each Other

Rink Rater is a space for hockey parents, players, and coaches — treat it the way you'd want to be treated at the rink itself. ✓ Disagree with someone's opinion respectfully. ✓ Assume good faith — most negative experiences are honest, not malicious. ✕ Harass, threaten, or personally attack another user, a rink employee, or Rink Rater staff. ✕ Post content that is discriminatory, hateful, or targets someone based on race, religion, gender, national origin, disability, or any other protected characteristic. ✕ Impersonate another person, rink, or organization.

  1. Suggesting Rinks and Corrections

We love that our community helps keep the Rink Rater database accurate and growing. When suggesting a new rink or a correction to an existing one: ✓ Double-check the spelling of the rink name and its address before submitting. ✓ Only suggest a rink is "closed" if you have direct knowledge that it's true.All suggestions are reviewed by our team before they go live — we may edit factual details like an address for accuracy, but we will never alter the substance of a review's opinion.

  1. XP, Levels, and Fair Play

XP and badges are our way of saying thank you for contributing to the community — they're not a currency, and they're not meant to be gamed. ✕ Do not create multiple accounts to earn extra XP. ✕ Do not submit low-effort, repetitive, or duplicate reviews solely to farm XP. We may adjust or remove XP that we determine was earned through activity that violates these Guidelines or our Terms of Service.

  1. Reporting a Problem

If you see a review, comment, or user behavior that violates these Guidelines, please let us know at legal@rinkrater.com with as much detail as possible (a link to the content, and why you believe it violates our Guidelines). We review reports as quickly as we can. We may not be able to share the outcome of every individual report, but we take every report seriously.

  1. What Happens When Guidelines Aren't Followed

Depending on the severity and history of the violation, we may: ● Remove the content in question; ● Issue a warning to the user's account; ● Temporarily suspend an account; ● Permanently terminate an account, consistent with our Terms of Service.We aim to be fair and proportionate, but we reserve the right to act immediately in cases involving harassment, illegal activity, or content that could harm the community.

  1. Questions

If you're ever unsure whether something fits within these Guidelines, reach out before posting — we're happy to help. Contact us at: legal@rinkrater.com