Privacy Policy

RINK RATER

Privacy Policy Rater Nation LLC 21 Coppermine Rd., Farmington, CT 06032 Effective Date: 10.26 Contact: legal@rinkrater.com

Table of Contents

Introduction

Rater Nation LLC ("Rink Rater," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, disclose, and safeguard your information when you use the Rink Rater website, mobile applications, and related services (collectively, the "Service"). This Policy should be read together with our Terms of Service. By using the Service, you consent to the data practices described in this Policy.

Information We Collect

2.1 Information You Provide Directly 2.2 Information Collected Automatically 2.3 Information from Third Parties

How We Use Your Information

We use the information we collect to:

AI-Assisted Features and Automated Processing

4.1 Review Moderation

We use an AI model (via the Anthropic Claude API) to classify submitted reviews as published, pending, or rejected. This classification process does not alter, rewrite, or generate the substantive text of your review; the review text you see published is built from your original submission.

4.2 TJ Chat Assistant TJ uses a combination of user-submitted review content, retrieval-based search (including vector embeddings generated via OpenAI's embeddingsAPI), and general-purpose AI models to answer your questions about rinks. Your conversations with TJ may be stored and associated with your account to improve the feature and for support purposes.

4.3 No Automated Decision-Making with Legal Eﬀect We do not use automated processing to make decisions that produce legal eﬀects concerning you or similarly significant eﬀects, other than routine content moderation described above.

How We Share Your Information

5.1 Public Display

Your alias, profile initials/avatar, reviews, and associated ratings are displayed publicly on the Service. Do not include personally identifying information in your alias or review text that you do not want to be public. 5.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including: 5.3 Marketing Partners

We do not sell your personal information to Marketing Partners. If you choose to participate in a Promotion run with a Marketing Partner, information necessary to administer that specific Promotion (such as confirming eligibility or delivering a prize) may be shared with that partner, as described in the Promotion's Oﬃcial Rules. 5.4 Legal Requirements

We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal process, protect the rights or safety of Rink Rater, our users, or the public, or investigate fraud or security issues. 5.5 Business Transfers

If Rink Rater is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a diﬀerent privacy policy.

Data Retention

We retain account and User Content information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete a review, it is removed from public display, but we retain an internal record of the deleted content and metadata (including the time of deletion) for audit, dispute-resolution, and legal-compliance purposes. This data is not displayed publicly and is not used to restore the review without your request.

If you wish to request deletion of your account and associated personal information beyond what is described above, contact us at legal@rinkrater.com. We will respond consistent with applicable law, which may permit us to retain certain records notwithstanding your request.

Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Rink Rater accounts must be created and managed by a parent, guardian, or other adult (see our Terms of Service, Section 2.1). If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at legal@rinkrater.com.

Cookies and Tracking Technologies We use cookies and similar technologies, including Google Analytics, to

understand how the Service is used and to improve it. Google Analytics may set cookies on your device and collect information about your use of the Service in accordance with Google's privacy policy. You can control cookies through your browser settings. Disabling cookies may aﬀect the functionality of certain features of the Service.

Your Choices and Rights

9.1 Access and Correction You may access and update most of your account information directly through your profile settings. For information you cannot update yourself, contact us at legal@rinkrater.com.

9.2 Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions included in those emails. You will continue to receive transactional and account-related communications.

9.3 Deletion Requests

You may delete individual reviews through your account at any time, subject to Section 6 (Data Retention). You may request deletion of your entire account by contacting legal@rinkrater.com. 10. Additional Information for Canadian Users If you access the Service from Canada, the following additional information applies under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Quebec's Law 25:

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure, including database access controls (row-level security) and encrypted authentication. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers - Rink Rater is based in the United States, and the servers and service

providers we use may be located in the United States or other countries. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may diﬀer from those in your jurisdiction.

Changes to This Policy - We may update this Privacy Policy from time to time. If we make material

changes, we will provide notice through the Service or by other reasonable means prior to the changes taking eﬀect. The "Eﬀective Date" at the top of this Policy indicates when it was last revised.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Rater Nation LLC 21 Coppermine Rd., Farmington, CT 06032 legal@rinkrater.com