Rink Rater logo

Terms of Service

RINK RATER Terms of Service Rater Nation LLC 21 Coppermine Rd., Farmington, CT 06032 Effective Date: 10.26 Contact: legal@rinkrater.com

  1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Rink Rater website, mobile applications, and related services (collectively, the "Service"), operated by Rater Nation LLC, a Connecticut limited liability company ("Rink Rater," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Service. We may modify these Terms from time to time as described in Section 16 (Changes to These Terms). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

  1. Eligibility and Accounts

2.1 Age Requirement The Service is intended for use by individuals who are at least 18 years old. Rink Rater is a platform primarily used by parents, guardians, coaches, and other adults involved in youth and amateur hockey. We do not knowingly permit account registration by individuals under the age of 18. If you are the parent or guardian of a minor who plays or participates in hockey, you (the adult) must be the one to create and manage any account, submit reviews, or otherwise interact with the Service on behalf of your family. Minors may not independently create accounts. 2.2 Account Registration To access certain features of the Service, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.You agree to notify us promptly at legal@rinkrater.com if you become aware of any unauthorized use of your account. 2.3 One Account Per Person Each individual may maintain only one active account. Creating multiple accounts to circumvent limits, moderation, XP rules, or eligibility restrictions (including any promotion eligibility under Section 9) is prohibited and may result in suspension or termination of all associated accounts.

  1. User-Generated Content

3.1 What You Submit The Service allows users to submit reviews, ratings, comments, rink suggestions, profile information, and other content ("User Content"). You are solely responsible for the User Content you submit. 3.2 License Grant to Rink Rater By submitting User Content, you grant Rink Rater a worldwide, non-exclusive, royalty- free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with operating, promoting, and improving the Service, in any media now known or later developed. You retain ownership of your User Content. This license does not grant Rink Rater any right to sell your User Content to third parties outside the ordinary operation of the Service. 3.3 Accuracy and Honesty Reviews must reflect your genuine, personal experience. You may not submit reviews for rinks you have not personally visited, submit reviews on behalf of another person, or accept compensation from a rink, rink employee, or third party in exchange for a review or rating. 3.4 Content We May Remove We reserve the right, but do not assume the obligation, to review, moderate, and remove any User Content that violates these Terms, our Community Guidelines, or that we determine in our sole discretion to be inappropriate, false, defamatory, or harmful.Consistent with our internal practices, Rink Rater administrators do not edit the substantive text of a user's review. If a review requires correction, we may remove it (subject to Section 3.6) and invite the original author to resubmit, or we may leave it for the author to edit via their account. 3.5 No Endorsement User Content, including reviews and ratings, reflects the opinions of individual users and does not represent the views, opinions, or endorsement of Rink Rater. We do not independently verify the accuracy of User Content. 3.6 Deletion of Your Content You may delete reviews you have submitted through your account at any time. When you delete a review, it is removed from public display and from your visible history, but Rink Rater retains a record of the deleted content and the fact of its deletion in our internal systems for audit, dispute-resolution, and legal-compliance purposes. See our Privacy Policy for more detail on data retention.

  1. Section 230 and Third-Party Content

Rink Rater is an interactive computer service that hosts User Content submitted by third parties. To the fullest extent permitted by applicable law, including Section 230 of the Communications Decency Act (47 U.S.C. § 230), Rink Rater shall not be treated as the publisher or speaker of any User Content provided by another information content provider. Consistent with this protection, and as described in Section 3.4, Rink Rater does not edit the substantive content of user reviews, and our automated moderation tools (including any AI-assisted classification) are used only to classify submissions as published, pending, or rejected — never to rewrite, embellish, or generate review content on a user's behalf.

  1. AI-Assisted Features ("TJ")The Service includes an AI-powered chat assistant ("TJ") that answers

questions about rinks using a combination of user-submitted review content and general-purpose AI models. TJ's responses are generated automatically and may be incomplete, outdated, or inaccurate. TJ's responses do not constitute professional advice of any kind and should not be relied upon as a substitute for direct communication with a rink, league, or governing body. Conversations with TJ may be retained and associated with your account in accordance with our Privacy Policy.

  1. Rink Suggestions and Corrections

The Service allows users to suggest new rinks for addition to our database or suggest corrections to existing rink information. All such suggestions are reviewed by Rink Rater personnel before publication and may be accepted, modified, or rejected in our sole discretion. By submitting a rink suggestion, you represent that the information provided is accurate to the best of your knowledge.

  1. Prohibited Conduct

In using the Service, you agree not to: ● Submit false, misleading, defamatory, or fraudulent reviews or ratings; ● Impersonate any person or entity, or misrepresent your affiliation with any person or entity; ● Harass, threaten, or abuse other users, rink staff, or Rink Rater personnel; ● Upload or transmit any content that infringes the intellectual property rights of others; ● Attempt to gain unauthorized access to the Service, other users' accounts, or Rink Rater's systems; ● Use automated means (bots, scrapers) to access or interact with the Service without our prior written consent; ● Create multiple accounts to manipulate XP, badges, reviews, moderation, or promotion eligibility; ● Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law.

  1. XP, Levels, and Badges

The Service includes a gamification system through which users earn experience points ("XP"), levels, and badges for activities such as submitting reviews, suggesting rink additions or corrections, and other participation. XP, levels, and badges have no cash value, cannot be sold, transferred, or redeemed for cash, and confer no rights other than those expressly described on the Service. Rink Rater may modify, reset, or discontinue the XP system, or adjust XP values for past or future activity, at any time and in our sole discretion, including to correct errors or abuse. Deleting a review you previously submitted does not result in the removal of XP already earned for that submission, except where Rink Rater determines the original submission was fraudulent, abusive, or otherwise made in violation of these Terms.

  1. Promotions, Giveaways, and Sweepstakes

From time to time, Rink Rater may conduct promotions, giveaways, or sweepstakes ("Promotions") in connection with Marketing Partners, which may use XP thresholds or other engagement criteria, in whole or in part, to determine eligibility or select winners. Each Promotion will be governed by its own official rules ("Official Rules"), which will be made available at the time of the Promotion and will include, at minimum: ● A statement that no purchase or payment is necessary to enter or win; ● Eligibility requirements, including any geographic or age restrictions; ● The method of entry and/or the criteria used to select winners;● Odds of winning, where required by applicable law; ● A limit of one entry or one prize per household, unless otherwise stated; ● Exclusion of Rink Rater test accounts, administrator accounts, and Rink Rater personnel and their immediate family members from eligibility; ● Any restriction on repeat winners across multiple Promotions. In the event of any conflict between these Terms and the Official Rules of a specific Promotion, the Official Rules will govern with respect to that Promotion.

  1. Marketing Partners and Third-Party Links

The Service may display advertising, sponsored content, and links to third-party websites operated by Marketing Partners or other third parties. Rink Rater does not control and is not responsible for the content, products, services, or practices of any third-party website or partner. Your interactions with any Marketing Partner, including any purchase, participation in a partner-sponsored Promotion, or exchange of information, are solely between you and that partner.

  1. Intellectual Property

The Service, including its design, text, graphics, logos, and software (excluding User Content), is owned by Rink Rater or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent. "Rink Rater" and associated logos are trademarks of Rater Nation LLC. Nothing in these Terms grants you any right to use our trademarks without our prior written permission.

  1. Disclaimers

THE SERVICE, INCLUDING ALL USER CONTENT AND ANY OUTPUT FROM TJ, IS PROVIDED ON AN "AS IS" AND "ASAVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RINK RATER DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY REVIEW, RATING, RINK INFORMATION, OR TJ RESPONSE. YOU ASSUME ALL RISK ASSOCIATED WITH RELYING ON INFORMATION FOUND ON THE SERVICE, INCLUDING WHEN PLANNING TRAVEL TO A RINK.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RINK RATER AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, RINK RATER'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

  1. Indemnification

You agree to indemnify, defend, and hold harmless Rink Rater and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms.

  1. Termination

We may suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we believe violates these Terms, our Community Guidelines, or applicable law, or for any other reason in our sole discretion. You may terminate your account at any time by contacting us at legal@rinkrater.com. Sections of these Terms that by their nature should survive termination (including Sections 3, 4, 11, 12, 13, 14, and 17) will survive.

  1. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means prior to the changes taking effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those Terms.

  1. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws principles.

  1. Users Outside the United States

The Service is operated from the United States and is intended for use by residents of the United States and Canada. If you access the Service from Canada, additional obligations may apply to Rink Rater under the Personal Information Protection and Electronic Documents Act(PIPEDA) and, for residents of Quebec, Quebec's Law 25. These obligations are addressed in our Privacy Policy. If you access the Service from outside the United States or Canada, you do so on your own initiative and are responsible for compliance with local laws, to the extent applicable.

  1. Miscellaneous

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Rink Rater regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

  1. Contact Us

If you have questions about these Terms, please contact us at: Rater Nation LLC 21 Coppermine Rd., Farmington, CT 06032 legal@rinkrater.com